COVID CANCELLATION POLICY

MY CANCELLATION POLICY FOR BOOKINGS AFFECTED BY COVID-19 OR LOCKDOWNS ARE IN LINE WITH MY STANDARD CANCELLATION POLICY.

BY PAYING YOUR DEPOSIT, THE CLIENT ACCEPTS, UNDERSTANDS AND AGREES TO THE RISK ASSOCIATED WITH LOCKDOWNS. ANY ORDERS DIRECTLY IMPACTED BY A LOCKDOWN, THAT IS UNABLE TO GO AHEAD OR BE POSTPONED, WILL BE CLASSED AS A CANCELLATION AND NORMAL CANCELLATION POLICIES APPLY.

THE 50% NON REFUNDABLE DEPOSIT REMAINS NON REFUNDABLE. THE DEPOSIT CAN BE USED AS A CREDIT FOR A NEW BOOKING IF AGREED UPON BY BOTH THE CLIENT AND AMBER. THIS NEEDS TO BE AGREED UPON IN WRITING. BOOKING CREDITS ARE VALID FOR 12 MONTHS FROM THE ORIGINAL BOOKING DATE.

ORDER CONFIRMATION & PAYMENT

TO SECURE YOUR ORDER, A 50% NON REFUNDABLE DEPOSIT OF THE TOTAL AMOUNT IS REQUIRED AT THE TIME OF BOOKING. THIS DEPOSIT CONFIRMS YOUR ORDER FOR THE SELECTED DATE. BOOKINGS ARE NOT CONFIRMED UNTIL A DEPOSIT HAS BEEN RECEIVED. THE REMAINING BALANCE OF THE ORDER IS TO BE PAID IN FULL SEVEN (7) DAYS PRIOR TO PICK UP OR DELIVERY DATE, UNLESS OTHERWISE AGREED UPON. CLIENTS ARE ALSO WELCOME TO PAY IN FULL UPFRONT AT THE TIME OF BOOKING. ALL PAYMENTS ARE MADE VIA A DIRECT BANK TRANSFER. DETAILS FOR PAYMENT WILL BE PROVIDED AT THE TIME OF BOOKING.

CANCELLATIONS

ANY CANCELLATIONS WILL RESULT IN THE LOSS OF YOUR NON REFUNDABLE DEPOSIT. ALL CANCELLATIONS OR CHANGES MUST BE IN WRITING. IF YOU CANCEL YOUR BOOKING WITHIN 3 DAYS OF YOUR PICK UP OR DELIVERY DATE, THE FULL BOOKING AMOUNT WILL BE FORFEITED. WE ALSO UNDERSTAND THAT THINGS HAPPEN. IF YOU NEED TO MOVE YOUR DATE, YOU WILL NEED TO NOTIFY BBH IN WRITING. THE NEW DATE WILL BE SUBJECT TO AVAILABILITY.

REFUNDS

I WANT YOU TO BE 100% HAPPY WITH YOUR ORDER!

HOWEVER, REFUNDS THAT ARE REQUESTED DUE TO DISSATISFACTION OF DESIGN, COLOUR SHADE OR GENERAL DECORATION WILL NOT BE HONOURED. IF YOU ARE UNSATISFIED WITH THE FLAVOUR QUALITY OF YOUR CAKE AND REQUEST A REFUND, THIS WILL BE ASSESSED AT THE DISCRETION OF MYSELF.

IN THESE CIRCUMSTANCES, THE CAKE MUST BE RETURNED.

UNFORTUNATELY, I AM UNABLE TO ISSUE A REFUND FOR A CAKE THAT HAS BEEN CONSUMED.

DAMAGE COLLECTION/DELIVERY

I AIM TO PROVIDE AS MUCH DETAIL AND ASSISTANCE IN RELATION TO BEST STORAGE FOR YOUR ORDER. I, AMBER TAKE NO RESPONSIBILITY IF A CAKE IS DAMAGED AFTER IT HAS BEEN PICKED UP BY THE CLIENT OR A DESIGNATED PERSON, OR, DELIVERED TO THE CLIENT’S ADDRESS OR EVENT SPACE. 

COLLECTION / DELIVERY

ORDERS CAN BE ELECTED TO BE EITHER PICKED UP FROM AMBER, OR TO BE DELIVERED. THIS MUST BE STATED AT THE TIME OF YOUR BOOKING. ORDERS MUST BE PICKED UP AT THE AGREED UPON TIME AS I OPERATE A STRICT SCHEDULE AND OFTEN HAVE OTHER DELIVERIES OR PICK UPS TO FULFIL.

IN ORDER TO QUOTE YOU FOR DELIVERY, I REQUIRE AN ADDRESS. CAKE DELIVERY TIMES ARE AGREED UPON AT THE TIME OF BOOKING BY THE CLIENT AND AMBER. ALL DELIVERY TIMES ARE GIVEN AS A DELIVERY WINDOW ESTIMATE, AND AMBER WILL AIM TO BE IN TOUCH ON THE DAY OF DELIVERY TO GIVE A MORE ACCURATE TIME.

AMBER CANNOT GUARANTEE THE FRESHNESS OF YOUR PRODUCT IF YOU ARE UNABLE TO GIVE ADEQUATE NOTICE FOR A CHANGE IN PICK UP TIME.

DESIGN

I AM SO HAPPY TO BE YOUR CAKE MAKER OF CHOICE!

I REALLY HOPE YOU LOVE MY STYLE, AESTHETIC AND CREATIVITY.

DUE TO THE NATURE OF THE DESIGN + CREATIVE PROCESS, I DO NOT COPY OR REPLICATE OTHER ARTIST’S WORK.

I MAY USE YOUR INSPIRATION IMAGES AS INSPIRATION ONLY. I WILL DO MY BEST TO COMMUNICATE WITH YOU TO GIVE YOU A CAKE THAT YOU’RE GOING TO LOVE.

AGREEMENT OF TERMS AND CONDITIONS DESIGN

PAYMENT OF YOUR DEPOSIT IS CONSIDERED THAT YOU ARE IN AGREEMENT OF ALL TERMS AND CONDITIONS.

TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTIFICATION.